Any real geniuses on here?

>it attracts a certain type of person which ties back into some of the stuff I said previously,
That's a really fucking important point. It's always really interesting when the perception of an industry differs from the realities and you see who sticks with it and who bails.

Yeah and you want to know something? That retail worker that would rat you out for being late, a healthcare worker would lie to save your ass even if you made a medical mistake so long as it wasn’t detrimental to the patient and you worked hard.

But I’ve seen cancer over take an office too, and all cancer does is spread. Only thing to do is fire everyone and start fresh.

I'm more just looking for a vocabulary or a framework I can build form than reinvent the wheel.
It's so much easier to identify things when someone else has already given you words to describe them, even if you draw different conclusions. And that's even easier if I get a whole bunch of different frameworks and pick and choose what actually seems to match reality.
That doesn't surprise me
that seems to reinforce what you've said - it's about the people and how they are before they walk in.

Read Stephen Covey.

He advised many presidents and world leaders on relationship building and effectiveness.